Ego 100% Iron-Clad Guarantee
At Ego we strive to give you the very best in quality service and care. We are so dedicated to this that we offer our unique Iron-Clad Guarantee to take the risk away and ease any concerns you might have for choosing us and to encourage feedback. We want to continue to improve and never rest on our laurels so have created for you…
The Ego Guarantee & Promise
If in the unlikely event that you are not completely satisﬁed with the results of your service, please tell us so we can put it right.
Not only will we re-do it for FREE but we will also credit your account with a FREE future service!
We have complete conﬁdence in our ability to delight you which is why we offer this 100% Iron-Clad Guarantee.
OUR PROMISE TO YOU
We promise we are not like other hairdressers:
- We will never rush you out the door just because it suits us!
- We will always listen to your needs & give the very best advice we are trained to give;
- We will stand by our unique guarantee;
- We will always share our success with YOU, our client and friend, by continuing to offer you the very best, high-quality hair & beauty services around.
I have been to Ego on three occasions and can't praise them highly enough. My first visit was to have a 're--design' and the result was brilliant. I had a new colour which really suited me, the style wasn't high maintenance because the cut was so good and I got so many compliments it was unbelievable! So I was really excited to go back to have the same again a couple of months later. Unfortunately the salon was very busy, the level of customer service was not as good and neither was my haircut. It wasn't awful by any means, just not up to the previous really high standard. I was very disappointed but didn't say anything at the time.
After a week or so I decided to drop the salon an email and test their promise of 100% satisfaction guaranteed. I got a reply within a couple of hours, was booked in for a new appointment a few days later and had it done again for free. The stylist was absolutely great about it, really apologetic and she didn't make me feel at all bad for complaining (I was nervous about going back as I wasn't sure how they would react to me) Once again, I loved my haircut.
I couldn't praise them highly enough for the way they have treated me or the new lease of life they've given my previously neglected hair. I am going back again this afternoon and once again, am really looking forward to it!
Cathy, Inverness, June 2012